What To Look For In an Ecommerce Digital Agency?

The eCommerce future is looking very promising. This is mainly attributed to the fact that digital buyers continue to grow in significant numbers over the years. Moreover, a report of the year of the pandemic showed the growth of retail eCommerce sales by more than 25%. So, what does this mean for business owners today? It means that you need to get started with working on your online presence to stake your claim in the eCommerce industry. For this, you’ll need the help of an eCommerce digital agency.

To cater to the demand of businesses looking for eCommerce solutions, there are plenty of eCommerce digital agencies to choose from. Now, your first hurdle is finding the right agency for your business. To help you in this task, below are some of the top qualities to look for in an eCommerce Digital Agency.


It always goes down to the experience that an agency can show you as proof. The best way to check this aspect is through reviews of previous clients. When you want to see evidence of their work, you can also check their portfolio. Their past projects will determine their credibility.

Also, while looking at UI/UX designs is important, you should also look at other important information relevant to your eCommerce site. For instance, increase in revenue, conversion rates, and more.

Relevant Knowledge

The eCommerce digital agency of your choice must be able to cater to your unique industry. They must have the relevant knowledge working with your type of business and its customers.

For instance, if you have a business that covers a broad range of products, then you can choose agencies with broad or generalized skill sets. But, if your industry is highly technical and your products are more specific, it’s better to choose an agency with related expertise or has experience working with your industry. They’ll know the right images to use, the right tone for the content, and great ideas for promotions.

Driven by results

As mentioned in the previous sections, when looking at an agency’s performance, you should also look at the metrics of their projects. For example, cool graphics and witty emails will not matter if they do not result in conversions for your business. That’s why it’s important to look for a results-driven agency that will determine the success of your eCommerce future.

They should be able to provide you with a report that includes improvements in CTR, revenue, ROI, total sales percentage, and more.


A successful eCommerce business requires speed. For example, if there are problems in the UI/UX aspect of the website, an agency must be fast in finding a solution. Or, if there are marketing campaigns that are producing low results, they must be responsive and ready to adjust the campaigns to achieve the desired results.

Flexibility in an eCommerce digital agency is a time and money saving quality. An agency that knows when and how to pivot will be an asset to your eCommerce business future.

Ready to work with an agency with all these qualities? Check out Nivara Inc. today!

October 7, 2021
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